“Leaders, don’t, in fact, create engagement. People choose their level of engagement. Leaders create the conditions for engagement – for better or worse.” Excerpt from Scott Miller’s book Everyone Deserves a Great Manager
The first thing every leader should work on is being consistent. What does being consistent mean? How would a leader keep things consistent with their staff, peers, and company?
Are you a new or seasoned leader? Have you thought about whether or not you are being consistent at work? What does consistency look like for you and your workplace?
When I first became a leader, I felt very lost in what to do regards to my staff. I also did not want to appear like I didn’t know what I was doing so apart from the short training I received my peers I really didn’t know what I was doing.
But what I did know was that I wanted to be a great leader, so what did I do? I created structure and why create structure? To have consistency. I created structure by setting expectations for my team (developed with my peers of course). By setting expectations early, I was able to know what I expected from my staff and that helped me be accountable to both my staff and company.
Next, I worked on being consistent during our 1:1 sessions. What I mean by that, is that I provided everyone with the same type of coaching structure during our 1:1s. I updated our 1:1 template and made sure to hit each of the touchpoints each time. By developing this routine and doing it consistently, I was able to work with each of my staff from the same foundation.
Does this mean that every 1:1 is the same? No, of course not, but it does give everyone a base to start from; this way my staff (and myself) have a general idea of what is going to happen during the 1:1.
So why is this important? This is important for a variety of reasons, one of the most important reasons is because it creates trust. Some days will be busy and not everything will be covered but having a template to go from allows, you as a leader, to remember what touch points were missed during the last 1:1 session or that keep having issues.
By consistently showing up for your staff, it shows you are dependable, accountable, and engaged. Staff know when a manager, supervisor, or director is checked out. Everyone can see it.
Another reason to be consistent with staff, is that if you don’t, it will affect the workplace. Staff will begin to feel resentful or just plain feel lost. This can lead to disconnect and disengagement, which in turn leads, to lower productivity. So, while it may feel like a lot of work, it is worth it if you are interested in developing a strong, collaborative, and productive team.
What are some ways you show up consistently for work? Have you experienced a leader who was either consistent or inconsistent? How did that affect your work environment?
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